Maui Jeep Rental Frequently Asked Questions

What do I need to bring along when I pick my vehicle up - You will need your valid driver's license and a credit or debit card in your name. All major cards are accepted. For more detailed information on accepted Credit/Debit cards please refer to the rental company's terms & conditions page. The rental companies have different policies. Foreign nationals may also be requested to present a passport.
Can I use any debit card -Debit cards must have either the MasterCard or Visa logo on them and may be subject to a credit check.
Please confirm that my reservation is guaranteed without a deposit - All reservations are guaranteed. No credit information is taken till you pickup at the location.
What is your cancellation policy - Cancel at any time without penalty. You may cancel by return email or on this website.
Are there any age restrictions - You must be 21 or older when you pickup. Some companies have a higher minimum age; 25 or older. Others charge a daily young Driver fee of $25-$27/day. We almost always manage to book young drivers (21-24) without any extra fees. The only limitation would be availability or location.
Is insurance included - Insurance is optional, available at the counter. The rental companies have no minimum requirements for rentals secured with a credit card. Other securities may require proof of insurance. For policy and rate information please refer to the terms & conditions page of the rental company. We suggest you compare to offerings from your current auto insurance or travel insurance provider.
What do I need to do to add my spouse as a extra driver - Additional drivers are added at the counter on pickup. Some companies charge extra, some don't. We will always take your extra drivers into account when searching for your lowest rate and will book you at the rate that works out to the lowest total.
Do I need an international driver's license to rent a vehicle - You will need to present your regular license. The international license is only for translation purposes and is not required.
What are the regulations regarding the use of a child restraint devices in Hawaii - 3 yrs. and younger in a child safety seat; 4 yrs. through 7 yrs. must be in a booster seat or child restraint (eff. 1/1/07) 4 through 7 yrs. who are taller than 4'9"; 4 through 7 yrs. who are at least 40 lbs seated in a rear seat where if there are no available lap/shoulder belts, may be restrained by a lap belt (eff. 1/1/07)
Are these the same new vehicles rented on the rental companies' websites - All rentals will be current models with air conditioning and automatic transmissions. Unlimited miles are included.
I need a car for 6 days. Should I reserve it for a week seeing that the weekly rate is less - No only make your reservation for the amount of time you will need the vehicle for. After 5/6 days the weekly rate applies anyway.
I'm island hopping for a week in Hawaii. Can I get the weekly rate for my rentals - Sorry our contracts don't allow us to combine rentals from different locations. Each rental requires a separate reservation.
Do you have child safety seats - All our suppliers offer child passenger restraint systems that meet federal motor vehicle safety standards as an optional service at $7-12/day. Effective Jan 1 2007 all children under the age of 8 who are under 4'9" (144.78 cm) are required to use a restraint system. For current regulations click here
Why aren't the taxes and any additional fees (government fees or taxes) included in the posted rates - We post the Basic Rates common to all locations. Taxes can vary by location and certain taxes are location specific and therefore can't be included. The general formula for calculating taxes is at the bottom of the Basic Rate table.
Are there any hidden charges - No there are no hidden charges. All mandatory charges are on your confirmation notice. 
Do you have monthly rates? We need a car for three months - There are no monthly rates per se though sometimes we can negotiate an additional discount.
I'm on a Hawaiian cruise can I rent through you and still get the discount rates - Yes. We ask that you make your reservation through Hawaii Cruise Car Rental
Can I have a car delivered to the pier when we dock - No. The rental company will shuttle you from the pier to the car lot and back.
Are there any restricted roads - There are restrictions on certain remote and rough roads. The restrictions vary by rental company. For general road restrictions on rental vehicles in Hawaii please see the island maps
I rented the 4WD SUV, can I take it on Saddle Road - Please check with us to ensure that you are booked with a company that allows travel on Saddle Road.
Can I take my Wrangler off-road down into Waipio Valley - No off-road use is allowed regardless of company booked with or vehicle type. You are required to stay on paved roads.
Is there emergency roadside service available - Emergency roadside assistance is provided. The contact number will be on your Rental Agreement.
I took the prepaid fuel option. I returned the vehicle with a half full tank and they charged me $69. The amount to fill half the tank should have been about $25 - The prepaid option is for a FULL TANK of gasoline regardless of how much is in the tank on return. They calculate this by the fuel tank capacity.

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Maui Hawaii
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