Maui - Jeep Rental Frequently Asked Questions
|What do I need to bring along when I pick my vehicle up - You will need your valid driver's license and a credit or debit card in your name. All major cards are accepted. For more detailed information on accepted Credit/Debit cards please refer to the rental company's terms & conditions page. The rental companies have different policies. Foreign nationals are also requested to present their passport and if your license is not legible in English you will need an International License Document.
|Can I use any debit card -Debit cards must have either the MasterCard or Visa logo on them and are subject to a credit check. Restrictions on debit card usage varies by company. Prepaid debit cards are not accepted.
|Please confirm that my reservation is guaranteed without a deposit - All reservations are guaranteed. No credit information is taken till you pickup at the location.
|What is your cancellation policy - Cancel at any time without penalty. You may cancel by return email or on this website.
|Are there any age restrictions - You must be 21 or older when you pickup. Most companies restrict rentals to economy through full size models for young drivers and require a credit card for the security deposit. A daily young Driver fee may also apply.
|Is insurance included - Insurance is optional, available at the counter. The rental companies have no minimum requirements for rentals secured with a credit card. Other securities may require proof of insurance. For policy and rate information please refer to the terms & conditions page of the rental company. We suggest you compare their offerings to that from your current auto insurance or travel insurance provider.
|What do I need to do to add my spouse as a extra driver - Additional drivers are added at the counter on pickup. Additional driver fee(s) may apply. We will always take your extra drivers into account when searching for your lowest rate and will book you at the rate that works out to the lowest total.
|Do I need an international driver's license to rent a vehicle - You need to present your regular country license. The international license is only for translation purposes and is not required if your country license is legible in English..
|What are the regulations regarding the use of a child restraint devices in Hawaii - 3 yrs. and younger in a child safety seat; 4 yrs. through 7 yrs. must be in a booster seat or child restraint (eff. 1/1/07) 4 through 7 yrs. who are taller than 4'9"; 4 through 7 yrs. who are at least 40 lbs seated in a rear seat where if there are no available lap/shoulder belts, may be restrained by a lap belt (eff. 1/1/07)
|Are these the same new vehicles rented on the rental companies' websites - All rentals will be current models with air conditioning and automatic transmissions. Unlimited miles are included.
|I'm island hopping for a week in Hawaii. Can I get the weekly rate for my rentals - Sorry our contracts don't allow us to combine rentals from different locations. Each rental requires a separate reservation.
|Do you have child safety seats - All our suppliers offer child passenger restraint systems that meet federal motor vehicle safety standards as an optional service at $7-12/day. Effective Jan 1 2007 all children under the age of 8 who are under 4'9" (144.78 cm) are required to use a restraint system. For current regulations click here
|Why are the taxes and additional fees (government fees or taxes) estimated in the posted rates - The Basic Rental Rates are set in stone and will not change as long as no changes are made to the reservation. Taxes can vary by location and regulating entities may change the taxation rates.
|Are there any hidden charges - No there are no hidden charges. All mandatory charges are on your confirmation notice.
|Do you have monthly rates? We need a car for three months - There are no monthly rates per se though sometimes we can negotiate an additional discount.
|I'm on a Hawaiian cruise can I rent through you and still get the discount rates - Yes. We ask that you make your reservation through Hawaii Cruise Car Rental
|Can I have a car delivered to the pier when we dock - No. The rental company will shuttle you from the pier to the car lot and back.
|Are there any restricted roads - There are restrictions on certain remote and rough roads. The restrictions vary by rental company. For general road restrictions on rental vehicles in Hawaii please see the island maps on www.driveguidemagazines.com
|Can I take my Wrangler off-road down into Waipio Valley - No off-road use is allowed regardless of the company booked with or vehicle type. You are restricted to paved roads.
|Is there emergency roadside service available - Emergency roadside assistance is provided as an option. The contact number will be on your Rental Agreement.
|I took the prepaid fuel option. I returned the vehicle with a half full tank and they charged me $69. The amount to fill half the tank should have been about $25 - The prepaid option is for a FULL TANK of gasoline regardless of how much is in the tank on return. They calculate this by the fuel tank capacity.